Stay safe from Coronavirus

Bracarina House and Caledonian studio self- catering accommodation offers the safe and friendly environment you expect for your holiday.
We are accredited under the “We’re Good to Go” scheme supported by Visit Scotland, our national tourism body.

Summary of our Safety Procedures

  • We have reduced the chances of the virus ever entering the property by allowing people who are concerned they have the virus to cancel and re-schedule free of charge.
  • Our check-in procedure promotes safe distancing whilst ensuring you have all the information you need for a great stay.
  •  House and studio will be left vacant for at least 24 hours between guests and we are stepping up the cleaning regime.
  • We have increased the airflow throughout as is recommended to dissipate water droplets that can transmit the virus.
  • Sanitising stations are located at the entrance to each property
  • Contactless payment in operation

You can read a more detailed explanation of our policies below

Stay Safe & Well

We want everyone to stay safe and well. The best way to do this is to minimise the risk of the virus ever entering the property. So, if within 14 days of check-in you have:

  • had Covid-19 symptoms
  • been tested positive for Covid-19
  • knowingly come into close contact with someone who has had Covid-19 symptoms or tested positive for Covid-19

You will not be allowed to check-in and will be asked to return home as per Government guidelines on traveling.

If you cancel because of any of the above, we will allow you to reschedule free of charge.

If you should exhibit virus symptoms or be tested positive while staying with us, you will be asked to check out and return home as per Government guidelines on traveling.

In addition, if you are advised to self-isolate by the official Test and Protect service operating in Scotland (or similar service) you will once again be asked to check out and return home as per Government guidelines on traveling.

If you require  to self-isolate with us you will be charged for every additional night you spend with us. You must always remain in your bedroom during self-isolation. We can arrange to have extra food and medical supplies delivered to your room, but this will be charged for.

Safe Check-In Process

We will contact you by email a few days before your stay to agree a check-in time and to give you the Key box code. To change your time slot just give us a telephone call and we will agree on a new time slot with you.

Please do not arrive outside your agreed time slot

You will be able to download our welcome brochure before your arrival

Unfortunately, we cannot provide facemasks or gloves for you, but you may bring your own.

Enhanced Cleaning

We have always had the highest levels of cleaning at Bracarina House. However, we are increasing cleaning and disinfecting frequency throughout the guest house. This will ensure our regime is amongst the best you will find anywhere.

Our enhanced cleaning and hygiene regime will include:

  • Disinfecting room and door keys before each guest arrives to check-in.
  • Increasing the frequency of cleaning for high-touch items such as doors, light switches, and stair banisters.
  • Leaving all guest bedrooms empty for at least 24 hours between guests
  • Ensuring all hard surfaces and items are treated with approved products
  • Treating fabrics such as curtains, headboards, upholstered chairs, and the like with anti-bacterial soft surface spray.
  • Removing decorative cushions, blankets, and bedspreads from bedrooms.
  • Removing all towels and bathmats at the end of each stay and replacing them with new items.
  • Washing all bed linen and towels at high temperatures.
  • Ensuring that all glasses are removed from bedrooms between guests and washed at high temperatures before being re-deployed to bedrooms.

All bedrooms will be deep cleaned between guests.  Each room will be left vacant for at least 28 hours between stays.

During your stay rooms will not be serviced to minimise the opportunity for introducing the virus into the room.

Procedures will be in place for to obtain fresh towels and extra pillows if required.

Increased Air Circulation

We have increased the air circulation within the property as much as the Scottish weather will allow. This is recommended to minimise the spread of COVID-19. Circulating air dissipates the droplets that transmit the virus more effectively than still air

Windows to guest bedrooms will be left open (weather permitting) prior to your arrival and should be opened daily during your stay. Please open all windows on your departure.

Sanitising Stations

Alcohol-based hand sanitising are located:

  • At the entrance to the property

Please use these stations when entering the property

Payments

All payment will be taken before arrival on line though our booking system

Cancellation Terms

The following is a summary of our terms. Full terms can be found on our terms and conditions page.

If we are required to close as a result of Covid-19 (or any other notifiable human disease) then we will refund all payments made in full, or you may elect to accept a full credit note valid against a future stay.

You will be required to cancel your booking if within 14 days of your due check-in date you have:

  • had Covid-19 symptoms
  • been tested positive for Covid-19
  • knowingly come into close contact with someone who has had Covid-19 symptoms or tested positive for Covid-19

In these circumstances you will be entitled to reschedule your stay free of charge.

In all other circumstances (excluding non-refundable bookings) the following cancellation charges apply:

  • If you cancel at least 7 days before arrival then no further payments beyond the deposit are due.
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  • If you cancel less than 7 days before arrival (or in the event of non-arrival)you will be charged for any outstanding balance on your entire booked stay.
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